A patient has the ability to view and send messages through the Patient App.  Incoming messages are available in the patient chart and provide a notification on the panel filter.

FAQ:

Q: How can I manage messages for my provider?

A: Using the filters, you should filter by your provider to see any incoming messages. Once the panel is filtered as you would like, you may create a bookmark in chrome as an easy link back to this view.  

Q: What happens if the patient does not have a Team Lead in the Care Team?

A: A message sent from the patient will not automatically assign to an individual user.  

Q: Do patient app links expire?

A: Yes, after links are clicked they will expire as well as 3 hours after being sent if not opened. This can configured in Organization Setting under accessTokenExpirationInSeconds

Step by Step

TIP: A red badge above indicates an unread message that needs to be reviewed.

NOTE: The default recipient of an incoming patient message is that patient's assigned care team lead. For more information, please see the Care Teams knowledge center article.

New Message within the Patient's Chart

Mark the Message as Read

Respond to a Patient Message

Resources

Video: Patient Message Inbox