Disable Patient Communications
Last updated: November 21, 2024
Patient communications are enabled in settings by default. This allows Canvas to utilize phone numbers and emails provided by patients to send verification links to the Patient App, appointment reminders, and for campaign outreach. Patient communications can be disabled at the organization level to prevent phone/email verification links being sent from Canvas UI. Disabling this communication setting does not impact the patient appointment reminder settings. Communication sent for appointment reminders requires configuration within the organization settings.
Tips & Tricks
If patient communications are disabled, the following message will appear when adding a phone number:
This phone number will be marked as verified, but no verification communication will be sent out as your organization has disabled this feature.
If patient communications are enabled, the following message will appear when adding a phone number:
This phone will receive a verification link so Canvas Training Clinic can communicate with Name via the Canvas Patient App. This includes sending messages from the patient chart, lab reports after review, campaign outreach and more.
Step By Step
Begin in the schedule view
Locate and select the triple line menu
Locate and select Settings
Locate and select Config under the Constance setting
Locate the ENABLE_PATIENT_COMMUNICATION setting under the Communication section
Setting is set to true by default
Unselect the checkbox under value to disable or select reset to default to enable
Select Save